This is what you need in order for the radio to work in the toolbar:
FAQ:
How to enable JavaScript in your browser:
 Internet Explorer |
 Firefox |
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Open the "Tools" menu and click on "Internet Options"
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Go to the "Security" tab
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Click on the "Custom Level..." button
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Scroll down to the "Scripting"section and make sure
that under "Active scripting" "Enable" is selected.
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Click "Ok" and restart the browser
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Open the "Tools" menu and click on "Options..."
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Click on the "Web Features" button
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Make sure that "Enable JavaScript" is checked.
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Click "Ok" and reload the current page.
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How to enable cookies in your browser:
| Internet Explorer |
Firefox |
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Open the "Tools" menu and click on "Internet Options"
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Go to the "Privacy" tab
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Click on the "Default" button to restore your default
cookie settings (if it's disabled then you already have
the default settings).
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Click on the "Ok" button to save the changes.
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Open the "Tools" menu and click on "Options..."
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Click on the "Privacy" button
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Go to the "Cookies" section
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Make sure that the "Allow sites to set Cookies" checkbox is checked.
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Click "Ok" and reload the current page.
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ActiveX Installation for Firefox
If you are experiencing problems with the radio in Firefox
then you may be missing the Windows Media Player ActiveX plugin for Firefox.
To install the missing ActiveX plugin just download this installation file,
close all open Firefox windows,run the installation file, and follow the instructions there.
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Manual Instructions
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1. Install the plugin xpi:
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Depending on which version of Firefox you use, click the relevant link and install this extension into Firefox:
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Having installation problems - please refer to our Firefox xpi installation instructions manual
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Test your activeX:
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You can test the ActiveX installation on this website: ActiveX Test - Windows Media Player
If you can play both the audio and video players, then the ActiveX and Windows Media Player plugins are installed correctly.
If not - Continue to Step 3.
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3. Update your registry:
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Click on the following link and save it to your desktop: wmp9.reg
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When it has downloaded, double-click it.
A pop-up will ask if you want to add the information in it to the registry - click Yes.
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This applies a registry patch that solves a problem where Firefox will try to use an older version of the WMP
plugin (6.4) instead of the actual version.
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Go back to step 2. to test your ActiveX.
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Why doesn't a station work?
If the radio doesn't work at all check that you have the latest version of Windows Media Player installed. Some third party software, like a firewall or anti-virus, can cause the toolbar radio to malfunction.
If you are experiencing weird behavior with the radio and have some kind of software like this installed then please try to disable it, refresh the toolbar, and see if it solves the problem.
If you do find that it helps then please contact us and let us know about it.
Why does the radio fail to load?
Some third party software, like a firewall or anti-virus, can cause the toolbar radio to malfunction.
If you are experiencing weird behavior with the radio and have some kind of software like this installed
then please try to disable it, refresh the toolbar, and see if it solves the problem.
If you do find that it helps then please contact us and let us know about it.
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